FREQUENTLY ASKED QUESTIONS

Welcome to Pawvana Inc.'s FAQ page. Below are some of the most frequently asked questions from our customers, along with their answers. If you have additional questions, please feel free to contact us!

1. How do I place an order?
You can browse our products by visiting our website, select the items you want, and then follow the checkout process to make your purchase.

2. What are my payment options?
We accept a variety of payment methods, including:

Credit cards (Visa, MasterCard, American Express, etc.)

Debit cards
All payment information is securely encrypted.

3. How long does it take to process your order?
We typically process your order within 1-3 business days. You will receive a confirmation email and tracking information after your order has shipped.

4. How do I check the status of my order?
You can check the status of your order by logging into your account and going to "Order History." We will also send you a shipping confirmation email with the tracking number.

5. What are the shipping costs and times?
Shipping costs and times depend on the shipping method selected and your location. During checkout, the system will automatically calculate shipping costs based on your address. Our standard shipping time is 3-7 business days.

6. How do I return an item?
If you need to return an item, please contact our customer service team within 15 days of receiving the item. Please refer to our Return and Refund Policy for details.

7. How do I contact customer service?
You can contact customer service at:

Email: jennifer@pawvana.com
Phone: +1 (737) 828-2551

8. Do you offer international shipping?
Currently, we only offer shipping within the United States. If you would like international shipping, please feel free to contact us and we will do our best to accommodate your needs.

9. Can I change or cancel my order?
If your order has not been processed, you can contact customer service to change or cancel it. Once an order is in the processing status, we will not be able to make changes or cancellations.

10. What should I do if the item I received is defective or damaged?
If the item I received is defective or damaged, please contact our customer service team immediately. We'll arrange returns and exchanges for you.

If you have any further questions, please feel free to contact us. We're happy to help!